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Help Guide & Information

Care Quality Commission (CQC)

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Care Act

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Care Certificate

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Abuse

REPORTING ABUSE…IF you SUSPECT it…REPORT it

There has been an increase in the number of Vulnerable Adults living in the community.

Who is a Vulnerable Adult?

A vulnerable adult is described as a person aged 18 years or over, who is in receipt of or may be in need of community care services by reason of mental or other disability, age or illness and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.

What Type of Abuse Takes Place?

Physical – any deliberate act to cause physical harm including hitting, slapping, pushing, kicking, and misuse of medication or restraint.

Financial or Material – theft, fraud, exploitation, pressure in connection with wills, property or inheritance or financial transactions, or misusing property, possessions and benefits.

Sexual – involvement in a sexual act to which the vulnerable person has not consented, or to which he or she could not consent or was pressured into consenting.

Neglect and Acts of Omission – ignoring medical or physical care needs and withholding the necessities of life such as nutrition, heating and medication.

Psychological – emotional abuse, threats to harm or abandon the person, depriving them of contact, humiliating, blaming, controlling, intimidating, coercing or harassing them, verbal abuse, isolation or withdrawing services and support networks.

Discriminatory – based on cultural, sexual, age, disability, sexual orientation or religion.

Institutional – Mistreatment or abuse by an organisation or the individuals within it.

Domestic – any incident of threatening behavior, violence or abuse (including any of the above) occurring between adults who are or have been in an intimate relationship or are family members – regardless of gender or sexuality.

Where Does the Abuse Take Place?

Abuse can occur anywhere including:

  • Own home
  • A carers home
  • Day care
  • Residential care
  • Nursing home
  • Hospital

Who Abuses?

An abuser is usually known to the person being abused and can include:

  • Partner, child, relative
  • Friend/neighbour
  • Paid/volunteer worker
  • Health/social worker or other professional

What to do if you or someone you know is being abused?

In an emergency call 999.

In a non emergency contact 101 and tell the operator about the suspected abuse who will forward the details to the relevant department, which will be in contact.

Child Abuse?

Abuse can also occur with Children. Child abuse is when a parent or caregiver, whether through action or failing to act, causes injury, death, emotional harm or risk of serious harm to a child. There are many forms of child maltreatment, including neglect, physical abuse, sexual abuse, exploitation, and emotional abuse.

If you see any signs of abuse in someone you know, or if you yourself are involved in an abusive relationship, get help right away. Our Childline is a 24-hour hotline with resources to aid in every child abuse situation. All calls are anonymous and confidential.

All calls are anonymous and confidential. Call 0800 11 11 for help

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01234 248 969

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Our location:

Victoria House, 70A Tavistock Street, Bedford, MK40 2RP